AI Agent
Suggestions: gaps in what it knows
Questions asked before a handoff and answers your team gave; save one as a Q&A.

AI AgentRead it in the appThe same article opens from Help inside app.dotask.io, beside the screen it describes.
Each row is a question the assistant could not answer (right before a handoff) or one your team answered in a solved chat, pre-filled by the model. Write an answer or review the suggested one and save it as a Q&A; the next customer gets it from the assistant. Ignore what does not belong.