AI Agent
Audiences
Sets of customers by channel, country, tag, contact property or email domain.

AI AgentRead it in the appThe same article opens from Help inside app.dotask.io, beside the screen it describes.
- AI Agent → Behavior → Audiences → New audience. Name it and add rules: channel is WhatsApp, country is MY, has tag vip, a contact property, an email domain.
- Use it: a rule under Behavior → Rules can apply to one audience; a data source can be limited to one; Handoff can send an audience straight to a person.
Membership is worked out fresh on every message from what is known about the contact, so a customer who gains a tag joins the audience immediately.