Order and stock questions answered, on every channel

What customers ask

• Where is my order?
• Do you have this in size M?
• How long is delivery to Sabah?
• Can I return it if it doesn't fit?
• Is this any good?
• Do you have a discount code?

An example

Your catalogue as the source

Install doTask from the Shopify App Store and the assistant searches products, prices and stock live, and reads your store policies. Nothing is copied, so nothing goes stale.

Not on Shopify? Link a Google Sheet, re-read every hour, or upload a CSV from WooCommerce, Wix, Squarespace or a POS under AI Agent → Knowledge → Products. The assistant answers with up to five matches, their price, stock and link. It never names a product that is not on the list.

“Where is my order?”

With Shopify order access granted, the assistant looks up an order by its number and the customer's email. Without Shopify, add your orders under AI Agent → Knowledge → Orders as a sheet or CSV. The assistant asks for the email or phone the order was placed with. A number alone is never enough. A shop you built yourself can send order events through the API instead.

The Order not arrived question set collects the details and hands late orders to a person.

Instagram DMs that become subscribers

Flows → Social replies watches your Instagram DMs for a word such as PRICE. It answers, then asks for an email address or a WhatsApp number. The reply is saved on the contact with your tags and, if you tick it, consent.

Follow-up that sells

• Email → Offers gives each customer their own discount code. With Shopify connected, it is a real code that works at checkout.
• The abandoned checkout automation sends the cart with a link back to checkout.
• The assistant can quote published reviews when someone asks if a product is any good.
• Analytics → Sales shows orders from customers the AI Agent helped.

Setting it up

1. Install doTask from the Shopify App Store, or link a sheet under AI Agent → Knowledge → Products.
2. Switch on the chat widget app embed in your Shopify theme editor.
3. Connect WhatsApp, Instagram and Messenger under Settings.
4. AI Agent → Knowledge → Data sources: add shipping and returns policies.
5. AI Agent → Behavior → Question sets: start from Order not arrived.
6. Test order and stock questions in AI Agent → Playground.

Step-by-step guides: Products, Knowledge, Procedures, Social replies, Coupons, Automations.

Which plan

Free lets you try it with 50 AI conversations a month. Starter (RM 129) has 300 and Growth (RM 299) has 1,000. Paid plans include email marketing for 1,000 contacts on Starter and 5,000 on Growth. Installed from the Shopify App Store, plans are bought on Shopify.

Every paid plan can also be paid annually, with two months free.

All plans and prices · What Meta charges for WhatsApp

Questions