Questions, answered

One inbox for WhatsApp, Instagram DMs, Facebook Messenger, website chat and email, with an AI Agent that answers customers from your own pages, files, Q&A, products and policies, cites its source, and hands over to your team when it should. Bookings, tickets, a help centre, email and WhatsApp broadcasts sit beside the inbox.

Only what you give it: your website pages, uploaded files, Q&A pairs, your Shopify catalogue and policies, Notion pages and Google Docs. It says which source it used and says so when it does not know, then hands the conversation to a person.

Yes. Any team member can take over a conversation from the inbox; the AI stops on that thread until it is handed back. A reply from the Instagram app or the Meta Business Suite also hands the thread to you.

Yes. doTask works with businesses worldwide. It is priced in Malaysian Ringgit on dotask.io (USD on the Shopify App Store); the channels, the AI Agent and bookings work anywhere Meta's and Shopify's platforms do.

Install it from the Shopify App Store (apps.shopify.com/dotask-chatbot). The app opens inside Shopify admin, creates your workspace from the store's name and email, and reads your products and policies. Switch the chat widget on under Online Store → Themes → Customize → App embeds → doTask Chatbot → Save. Five minutes, no theme code.

Products, prices, stock and policies are read live from your store. Order status is looked up only when you grant the read_orders permission, and only for a customer who gives the order number together with the checkout email — nobody sees another customer's order.

On your Shopify invoice, in USD, through Shopify's App Pricing; paid plans have a 14-day free trial. The free plan has no charge. You can change or cancel the plan from the app's Usage and plan page.

Yes. The app inside Shopify admin is the full doTask dashboard: Settings → WhatsApp / Instagram / Facebook Messenger connect your own accounts, and their messages land in the same inbox as your storefront chat.

Shopify's uninstall and data-request webhooks are honoured automatically: the store's tokens are deleted on uninstall, and customer data requests and erasure requests are fulfilled without you doing anything.

No. You connect your own WhatsApp Business number through Meta's embedded sign-up in Settings → WhatsApp. A number on the WhatsApp Business app can stay on the app: choose to keep it in Meta's window (Coexistence) and doTask works beside it. The number stays yours.

Meta charges per delivered message, on your own Business Portfolio, at Meta's rates. From 1 October 2026 replies inside the 24-hour window are charged too, at the utility rate, after 1,000 free replies a month per number. Messages you start — reminders, order updates, broadcasts — use templates Meta has approved and are charged per message by their category. doTask adds nothing to Meta's charges; the Malaysian rates are on our WhatsApp pricing page.

Instagram professional accounts (Business or Creator) with message access allowed under Settings → Messages and story replies → Connected tools. Personal accounts cannot be connected.

No. On WhatsApp, Instagram and Messenger the AI replies only inside Meta's 24-hour window after the customer's last message. On Instagram and Messenger a person on your team can still reply for up to 7 days; on WhatsApp a template message is used instead.

Yes: one seat, 50 AI conversations a month, the inbox, website chat, one flow, 100 contacts and 500 emails a month, with doTask branding. You can set up bookings on Free; customers book online from Starter up. Paid plans on dotask.io start at RM 129 a month; on the Shopify App Store at USD 29 a month (USD 290 a year).

A conversation in which the AI Agent sent at least one reply, counted once per conversation per month, however many messages it contains. Conversations a person handled entirely do not count.

Yes. Plans are monthly, or yearly with two months free, with no lock-in; change or cancel from Settings → Usage and plan (or the app's Usage and plan page inside Shopify admin). Your data stays; the Free plan's caps apply after the paid period ends.

Conversations and settings are stored in Singapore (Supabase); replies are generated by Anthropic in the United States, which does not train on your messages; messages are received and sent through Cloudflare's edge. Full list and safeguards in the Privacy Policy.

No. Neither doTask nor its AI provider trains models on merchant or customer messages, and one merchant's conversations are never used for another.

Delete any conversation from the inbox, disconnect a channel (its token is deleted), or email [email protected] with the subject "Data Deletion Request"; the account and all its data are removed within 30 days. Shopify erasure requests are handled automatically.