Product
BookingsNewClasses, appointments and packs on one calendarSales and moneyNewCheckout, invoices and what came in todayClientsNewEvery client's history, forms and visitsEmail marketingNewNewsletters and automations that bring clients backAI AgentAnswers and books on WhatsApp, Instagram, Messenger, web chat and emailLeadsNewEvery enquiry on one board, with the next step and when it's dueTasksNewYour team's to-dos, made for you when leads and bookings changeSocialNewPlan and publish your postsReportsNewSales, bookings and clients at a glanceAI AutomationsWorkflows that run themselves, without losing qualityAI-Powered CreativeSenior creative, faster, with AI in the loop
Performance
Google AdsSearch, PMax and YouTube, priced by the workMeta AdsFacebook and Instagram with creative that keeps winningDigital AdsMeta, Google and TikTok campaigns that convertSocial Media CreativeReels, carousels and content for every platformKOL ManagementInfluencer strategy and execution, end to endSEOOrganic growth that compounds month over month
Creative and brand
Video and Media ProductionBrand films, reels and content at speedBranding and StrategyPositioning, messaging, identity and guidelinesEmail CreationEmails people open, read and buy fromWeb DevelopmentWebsites and landing pages built to sellApp DevelopmentMVP to store-ready, fixed price and date
Try it now
doTask ChatbotTalk to the AI AgentAsk it anything about doTask — it answers from our own pages and hands over to a person when it should.Open the chat →Book a demo

doTask vs Zendesk

Zendesk is a helpdesk for support teams of every size, priced per agent, with an AI agent billed by automated resolution. doTask is an inbox and AI Agent for WhatsApp, Instagram, Messenger, web chat and email, priced per business, with bookings, invoices and email marketing built in.

Checked 19 October 2026 on each company's own pagesdoTask pricing
Zack Lam
Authored by Zack LamFounder, doTask

Which to choose

Choose doTask if
  • You are a small team and want one price per business, not per agent.
  • You want AI conversations included in the plan, not charged per resolution.
  • You take bookings, sell memberships or send invoices, and want them next to the inbox.
  • WhatsApp is a main channel and you want Meta to bill messages to your own account, with nothing added.
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Choose Zendesk if
  • You run a large support team and need mature ticketing, workflows and reporting at scale.
  • You want a large marketplace of apps and integrations.
  • You want AI tools for agents such as Copilot, or a phone channel in the helpdesk.
  • You want an enterprise plan with a sales-led contract and invoice billing.

Side by side

doTaskZendesk
Starting priceFree plan. Paid from RM 199 a month, or RM 1,990 a year.Support Team USD 19 per agent a month billed yearly (about RM 78). No free plan.
PlansFree RM 0, Starter RM 199, Growth RM 449, Business RM 899 a month. Monthly with no contract, or yearly at ten months' price (RM 1,990, RM 4,490, RM 8,990).Per agent a month, billed yearly: Support Team USD 19, Suite Team USD 55, Suite Professional USD 115 (about RM 78, RM 226 and RM 472). Billed monthly: USD 25, 69 and 149. Enterprise by quote.
How it is pricedPer business, not per seat. 1, 2, 5 or 15 seats included; extra seats as an add-on.Per agent.
Free trialTry Growth free for 14 days, no card.14-day trial of Suite Professional.
AI agentIncluded: 50, 300, 1,000 or 3,000 AI conversations a month. No charge per resolution; AI conversation packs for more.5 automated resolutions per agent a month on Team plans, 10 on Professional, then USD 1.50 each on a commitment or USD 2.00 pay as you go (about RM 6.15 to RM 8.20).
AI for agentsAI suggested replies, summaries, rewrite and translate in the inbox.Copilot add-on USD 50 per agent a month billed yearly (about RM 205), on Professional and above.
ChannelsWhatsApp, Instagram DMs, Facebook Messenger, website chat, email, and SMS through your own provider.Email, web chat and social messaging. Additional fees apply for WhatsApp, other social channels and text messages.
WhatsApp feesMeta bills WhatsApp messages to your own WhatsApp Business account at Meta's rates. doTask adds nothing and charges no fee per number.Additional fees apply; amounts not shown on the pricing page.
Help centrePublic help centre and customer portal included.Help center included.
Bookings and salesBookings on paid plans. Invoices, checkout, memberships and packages included.Not Zendesk features.
Email marketingIncluded: 100, 1,000, 5,000 or 25,000 contacts by plan, with add-ons for more.Not listed on the pricing page.
Data and companyStored in Singapore. Built in Kuala Lumpur.Not compared here.

Prices as listed on 19 October 2026, before tax. US dollar prices are converted at about USD 1 = RM 4.10. Meta's WhatsApp charges are separate on every tool; see WhatsApp API pricing in Malaysia.

Something out of date?Prices and features change. Write to [email protected] and we will correct it.

Pricing

Zendesk charges for each agent. A team of five on Suite Team pays USD 275 a month billed yearly, about RM 1,128, with 25 automated resolutions included. Past that, each automated resolution is USD 1.50 to USD 2.00, about RM 6.15 to RM 8.20.

doTask charges one price per business. Growth is RM 449 a month for five seats, with 1,000 AI Agent conversations a month included. A conversation counts once a month however many messages it has.

Where Zendesk is stronger

Zendesk is one of the most established helpdesks. Its ticketing, workflows, reporting and app marketplace are built for support teams of hundreds of agents. Copilot gives agents AI help on the higher plans, and the enterprise plan comes with a sales-led contract. For a large support operation, it goes much deeper than doTask.

Where doTask is different

doTask is made for small businesses that sell and book through chat. The inbox has tickets and a help centre, and next to them sit bookings, memberships, invoices and email marketing.

The AI Agent answers from your own pages, files, Q&A and products, cites its source and hands over to a person. Its conversations are part of the plan, so a busy month does not raise the bill.

Questions

How is AI billed?

Zendesk includes 5 or 10 automated resolutions per agent a month, then charges USD 1.50 to USD 2.00 each. doTask includes 50 to 3,000 AI conversations a month by plan, with packs for more.

Can I bring my Zendesk help articles?

Yes. The doTask AI Agent can learn from articles imported from Zendesk.

Sources

  1. doTask pricing · checked 19 October 2026
  2. doTask Chatbot · checked 19 October 2026
  3. Zendesk pricing · checked 19 October 2026
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