Product
BookingsNewClasses, appointments and packs on one calendarSales and moneyNewCheckout, invoices and what came in todayClientsNewEvery client's history, forms and visitsEmail marketingNewNewsletters and automations that bring clients backAI AgentAnswers and books on WhatsApp, Instagram, Messenger, web chat and emailLeadsNewEvery enquiry on one board, with the next step and when it's dueTasksNewYour team's to-dos, made for you when leads and bookings changeSocialNewPlan and publish your postsReportsNewSales, bookings and clients at a glanceAI AutomationsWorkflows that run themselves, without losing qualityAI-Powered CreativeSenior creative, faster, with AI in the loop
Performance
Google AdsSearch, PMax and YouTube, priced by the workMeta AdsFacebook and Instagram with creative that keeps winningDigital AdsMeta, Google and TikTok campaigns that convertSocial Media CreativeReels, carousels and content for every platformKOL ManagementInfluencer strategy and execution, end to endSEOOrganic growth that compounds month over month
Creative and brand
Video and Media ProductionBrand films, reels and content at speedBranding and StrategyPositioning, messaging, identity and guidelinesEmail CreationEmails people open, read and buy fromWeb DevelopmentWebsites and landing pages built to sellApp DevelopmentMVP to store-ready, fixed price and date
Try it now
doTask ChatbotTalk to the AI AgentAsk it anything about doTask — it answers from our own pages and hands over to a person when it should.Open the chat →Book a demo

doTask vs Intercom

Intercom is a customer service platform with Fin, an AI agent billed for each outcome, and plans priced per seat. doTask is an inbox and AI Agent for WhatsApp, Instagram, Messenger, web chat and email, priced per business, with bookings, invoices and email marketing built in.

Checked 19 October 2026 on each company's own pagesdoTask pricing
Zack Lam
Authored by Zack LamFounder, doTask

Which to choose

Choose doTask if
  • You want AI conversations included in the plan: 1,000 a month on Growth for RM 449, where Fin is about RM 4.06 per outcome.
  • You want one price per business, not per seat.
  • You run a service business and want bookings, memberships and invoices next to the inbox.
  • You want Meta to bill WhatsApp messages to your own account with nothing added, and email marketing included.
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Choose Intercom if
  • You run a software product and want in-app messages and proactive campaigns.
  • You want Fin on top of a helpdesk you already use.
  • You want free lite seats for colleagues who only collaborate (20 on Advanced, 50 on Expert).
  • You need phone support and pay-as-you-go channels in one place.

Side by side

doTaskIntercom
Starting priceFree plan. Paid from RM 199 a month, or RM 1,990 a year.Essential USD 29 per seat a month billed yearly (about RM 119). No free plan.
PlansFree RM 0, Starter RM 199, Growth RM 449, Business RM 899 a month. Monthly with no contract, or yearly at ten months' price (RM 1,990, RM 4,490, RM 8,990).Essential USD 29, Advanced USD 85, Expert USD 132 per seat a month (about RM 119, RM 349 and RM 541).
How it is pricedPer business, not per seat. 1, 2, 5 or 15 seats included; extra seats as an add-on.Per full seat. Lite seats free on Advanced (20) and Expert (50).
Free trialTry Growth free for 14 days, no card.14 days, no credit card, with Fin and add-ons.
AI agentIncluded: 50, 300, 1,000 or 3,000 AI conversations a month. No charge per resolution; AI conversation packs for more.Fin from USD 0.99 per outcome (about RM 4.06). With another helpdesk, a monthly minimum applies, for example 50 outcomes.
AI for agentsAI suggested replies, summaries, rewrite and translate in the inbox.Copilot add-on USD 29 per agent a month billed yearly, or USD 35 monthly (about RM 119 and RM 144).
ChannelsWhatsApp, Instagram DMs, Facebook Messenger, website chat, email, and SMS through your own provider.Chat and inbound email included; WhatsApp, SMS, email campaigns and phone are pay as you go.
WhatsApp feesMeta bills WhatsApp messages to your own WhatsApp Business account at Meta's rates. doTask adds nothing and charges no fee per number.Charged per conversation, by volume and direction, on Intercom's channel pricing.
Help centrePublic help centre and customer portal included.Help center included.
Bookings and salesBookings on paid plans. Invoices, checkout, memberships and packages included.Not listed on the pricing page.
Email marketingIncluded: 100, 1,000, 5,000 or 25,000 contacts by plan, with add-ons for more.Email campaigns charged per bulk email sent.
Data and companyStored in Singapore. Built in Kuala Lumpur.Not compared here.

Prices as listed on 19 October 2026, before tax. US dollar prices are converted at about USD 1 = RM 4.10. Meta's WhatsApp charges are separate on every tool; see WhatsApp API pricing in Malaysia.

Something out of date?Prices and features change. Write to [email protected] and we will correct it.

Pricing

Intercom charges per seat, and Fin is charged per outcome on top, from USD 0.99 each, about RM 4.06. If Fin had 1,000 outcomes in a month, that would be about USD 990, or about RM 4,060, before seats. WhatsApp, SMS and email campaigns are pay as you go.

doTask charges one price per business. Growth is RM 449 a month with five seats and 1,000 AI Agent conversations a month included, and AI conversation packs add more. A conversation counts once a month however many messages it has.

Where Intercom is stronger

Intercom is a leading platform for software companies. Fin can run on Intercom's own helpdesk or on one you already use. Proactive messages, free lite seats, phone and detailed reporting suit larger support teams. For a software product with a big user base, it goes much further than doTask.

Where doTask is different

doTask is made for businesses that sell and book through chat. The AI Agent answers on WhatsApp, Instagram, Messenger, web chat and email from your own pages, files, Q&A and products, and on paid plans it books the appointment or class in the chat.

Bookings, memberships, invoices and email marketing sit beside the inbox, and the AI is part of the plan, so a busy month does not raise the bill.

Questions

Is a Fin outcome the same as a doTask AI conversation?

Not quite. Intercom bills Fin for each outcome. doTask counts an AI conversation once a month however many messages it has, and the plan includes a set number of them.

Which is cheaper for a small team?

doTask Starter is RM 199 a month for two seats with 300 AI conversations. Two Intercom Essential seats are USD 58 a month billed yearly, about RM 238, before Fin outcomes and channel fees.

Sources

  1. doTask pricing · checked 19 October 2026
  2. doTask Chatbot · checked 19 October 2026
  3. Intercom pricing · checked 19 October 2026
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