Product
doTask ChatbotOne inbox and an AI Agent for WhatsApp, Instagram, Messenger, web chat and emailAI AutomationsWorkflows that run themselves, without losing qualityAI-Powered CreativeSenior creative, faster, with AI in the loop
Performance
Google AdsSearch, PMax and YouTube, priced by the workMeta AdsFacebook and Instagram with creative that keeps winningDigital AdsMeta, Google and TikTok campaigns that convertSocial Media CreativeReels, carousels and content for every platformKOL ManagementInfluencer strategy and execution, end to endSEOOrganic growth that compounds month over month
Creative and brand
Video and Media ProductionBrand films, reels and content at speedBranding and StrategyPositioning, messaging, identity and guidelinesEmail CreationEmails people open, read and buy fromWeb DevelopmentWebsites and landing pages built to sellApp DevelopmentMVP to store-ready, fixed price and date
Try it now
doTask ChatbotTalk to the AI AgentAsk it anything about doTask — it answers from our own pages and hands over to a person when it should.Open the chat →Book a demo
Channels

Email as tickets

A connected mailbox turns emails into tickets in the inbox.

Zack Lam
Authored by Zack LamFounder, doTask
Two colleagues working through a plan together
Channels
Read it in the appThe same article opens from Help inside app.dotask.io, beside the screen it describes.

Settings → Email connects a mailbox. Incoming email becomes a ticket under Inbox → Tickets with its own folders, and replies go out as email from the same address. Until a mailbox is connected the Tickets folders stay empty and the dashboard says “Arrives with the mailbox”.

Sending from your own domain

Settings → Email → your own domain: add the domain, then the records it shows at your DNS host. Among them are three marked “Newsletter signature (DKIM)”: they let your newsletters and automations go out through doTask’s newsletter service, which keeps each business’s sending reputation separate, so another business’s bad list never affects yours. Your address works for replies as soon as the first records are found; newsletters move over once those three are found too. The page checks on its own every twenty seconds.

See also:All documentationFAQ