Broadcasts on WhatsApp and email
A template or an email to a segment; sends land in the inbox; STOP and unsubscribe always work.
WhatsApp- Customers → Broadcasts → New broadcast → WhatsApp. Pick an approved template (Settings → WhatsApp → Message templates).
- Fill each variable (they are named the way you wrote them, such as Customer name): fixed text, or a value from the contact (name, email, phone, a field you added).
- Choose who: all contacts, subscribers, or a saved segment. You see how many will receive it and who is left out — no phone, opted out, duplicate numbers.
- Send. Progress updates as it goes; each recipient shows sent, failed (with Meta’s reason) or skipped.
- Each send appears in the person’s WhatsApp conversation, so their reply lands under it in the inbox.
- A customer who replies STOP (or UNSUBSCRIBE, BERHENTI) is marked opted out, gets one confirmation, and is skipped by every later broadcast until they reply START.
- Consent is enforced, not assumed: a marketing template reaches only people who opted in to WhatsApp messages; a utility template also reaches people who have written to you on WhatsApp; anyone who replied STOP is skipped. The composer shows how many were left out and why, and refuses a send that would reach nobody with consent. Meta bills each conversation to your WhatsApp Business Account.
- Customers → Broadcasts → New broadcast → Email. It goes out from your mailbox address (Settings → Email), so replies come back as tickets.
- Write the subject line; press “Test a second subject line” to add a B and choose the split. Each person draws A or B when you send; the broadcast page shows which was opened more and names a leader once five people have opened.
- Write the email in plain paragraphs ({{first_name}} and {{name}} are filled in per person), add a button with a link if you want one, choose who and when, and send.
- Every email carries an unsubscribe link and header; one click marks the contact unsubscribed and every later email broadcast skips them.
- Opens are counted when the email’s image loads (some mail apps block images, so opens undercount); clicks on the button always count.
- Marketing email needs consent: Subscribers is the safe audience. Contacts who ticked the newsletter box in the chat, or a segment you know opted in.
Big sends start with a test batch
An email to 500 people or more goes in two steps. The first 200 go straight away; the rest wait an hour, and the send shows as scheduled with the time they follow. In that hour bounces and spam complaints come back from the receiving servers. If the first 200 bounce 2% or more, or draw complaints at 0.05% or more, the send stops before anyone else gets it and the page says why; clean the list, then resume. The same limits watch every send of 200 or more, at any size. They are kept tighter than the inbox providers’ own because every doTask workspace sends through the same mail service, which pauses sending for all of them past its limits.
The results page
An email’s results page shows the funnel (sent, delivered, opened, clicked, ordered), which link people took and how often, when they read it hour by hour after the send, deliverability (delivered, delayed — the receiving server has not accepted it yet and the mail service keeps trying — bounced, complained, with the usual limits: bounces under 2%, complaints under 0.1%), the revenue credited from the store, and every recipient with what happened to their copy. A permanently bounced address is taken out of every later send on its own; a complaint counts as an unsubscribe. Delivery figures arrive from the mail service and need its delivery events pointed at the workspace.