Inbox and customer settings
Customer satisfaction
A five-face rating when a conversation closes, in the widget and by email.

Inbox and customer settingsRead it in the appThe same article opens from Help inside app.dotask.io, beside the screen it describes.
Switch it on for conversations handled by a person, by the AI Agent, or both; edit the heading, the message and the thank-you text. The widget shows the card the moment a conversation is closed; email tickets get a one-click rating link. Ratings show on the conversation, on the AI Agent hub and under Analytics.