Inbox and customer settings

Customer satisfaction

A five-face rating when a conversation closes, in the widget and by email.

Two people in a yoga studio
Inbox and customer settings

Switch it on for conversations handled by a person, by the AI Agent, or both; edit the heading, the message and the thank-you text. The widget shows the card the moment a conversation is closed; email tickets get a one-click rating link. Ratings show on the conversation, on the AI Agent hub and under Analytics.