Product
doTask ChatbotOne inbox and an AI Agent for WhatsApp, Instagram, Messenger, web chat and emailAI AutomationsWorkflows that run themselves, without losing qualityAI-Powered CreativeSenior creative, faster, with AI in the loop
Performance
Google AdsSearch, PMax and YouTube, priced by the workMeta AdsFacebook and Instagram with creative that keeps winningDigital AdsMeta, Google and TikTok campaigns that convertSocial Media CreativeReels, carousels and content for every platformKOL ManagementInfluencer strategy and execution, end to endSEOOrganic growth that compounds month over month
Creative and brand
Video and Media ProductionBrand films, reels and content at speedBranding and StrategyPositioning, messaging, identity and guidelinesEmail CreationEmails people open, read and buy fromWeb DevelopmentWebsites and landing pages built to sellApp DevelopmentMVP to store-ready, fixed price and date
Try it now
doTask ChatbotTalk to the AI AgentAsk it anything about doTask — it answers from our own pages and hands over to a person when it should.Open the chat →Book a demo
Privacy and security

When a customer asks for their data, or to be forgotten

Export everything as one file; erase with one confirmation. Both are logged with the details masked.

Zack Lam
Authored by Zack LamFounder, doTask
Two colleagues working through a plan together
Privacy and security
Read it in the appThe same article opens from Help inside app.dotask.io, beside the screen it describes.

GDPR (EU/UK) and PDPA (Malaysia, Singapore) give a customer the right to see what you hold about them and to have it removed. doTask answers both from the same place.

  1. Find the person under Customers → All contacts, or open one of their conversations and look at the Privacy block in the side panel.
  2. Export data downloads one JSON file: contact details, every conversation and message, files, bookings, email tickets, ratings and website sessions. Owners and admins.
  3. Erase removes the contact, conversations, messages, files, tickets and website sessions. Bookings keep their slot with the customer details replaced by “Erased”. Type ERASE to confirm. Owner only; it cannot be undone.
  • Settings → Privacy and data keeps a record of every export and erasure with the person’s details masked (z***@example.com), so you can show a regulator what was done without the log becoming a copy of what you erased.
  • Not covered: Meta’s own copies of WhatsApp and Instagram messages, and the customer’s phone. Say so if they ask.

Open Privacy and data →

See also:All documentationFAQ